Privacy Policy

Privacy Policy describes how your personal information is collected, used and shared when visiting or shopping at https://isaura-francisco-lda.j... .

Data collected and purposes:

Browsing the website does not require any registration process, although some features require the provision of personal data, namely:

a) Request for Registration on the Website - When requesting registration on the website, providing your NIF, email address, if you are already registered as a Customer, the user will receive access to your Customer Area, where you can consult points, prices and campaigns and make purchases online. Your information is kept for the purposes of creating and managing your online account based on the established contact relationship. Failure to provide this data will not allow the completion of your registration process. Your data will be deleted 3 years after your last contact, whether online, by telephone or in a physical store. Based on your consent, you may also receive newsletters and marketing communications about promotions, products and services.

b) Customer Form - If you wish to register as a customer, the personal data collected in the registration forms are managed by an independent privacy policy, which can be consulted in Privacy Policy .

c) Export Contact Form - In order to contact you and to clarify and advise you about our export processes, in the contact form we collect your name, email address, telephone number, company name, sector of activity and country. Your data will be processed to clarify your question based on the Company's legitimate interests, and will be kept for a maximum period of 3 years after your contact, whether online, by telephone or in a physical store, after which it will be eliminated.

d) Provision of Technical Data Sheets - The email and telephone contact collected within the scope of the technical data sheet request form are processed by the Private Brand certification area, based on the company's legitimate interest, for sending the requested technical data sheets, being maintained for a maximum period of 3 years after your contact with the company, whether online, over the phone or in a physical store.

e) Request for Proposal - In order to contact you and send a response to your request, in the contact form we collect your name, email address, telephone number and from your company we collect the name, type of establishment and NIF. Your data will be processed to respond to your request based on the Company's legitimate interests, and will be kept for a maximum period of 3 years after your contact, whether online, by telephone or in a physical store, after which it will be deleted.

Client support:

Data collected in the context of customer contact through the Customer Support line, form on this Website, or other means that the Company makes available to customers, are processed based on the Company's legitimate interest, for the management of the complaint or issue presented, being maintained for a maximum period of 3 years after your last contact, whether online, by telephone or in a physical store.

Insurance:

As part of the management of claims reporting and monitoring of processes, personal data of victims is processed: name, contact details and address, identification document data, taxpayer number, data relating to the incident and bank details. Image and transaction data may also be processed whenever necessary to establish the facts and responsibilities within the scope of the process. This data will be processed to comply with legal obligations, namely in the Civil Code and to pursue the Company's legitimate interests and will be kept for a period of 5 years after the end of the process, after which it will be deleted.

Social media:

Data collected in the context of customer contact through messages via Facebook, Instagram or other social network, are processed to manage the complaint or issue presented, based on the Company's legitimate interest, and are kept for a maximum period of 3 years, after which they will be eliminated.

Legitimate Interest:

Within the scope of legitimate interest and always safeguarding the rights and freedoms of website users, users' personal data may also be processed for the following purposes:

i) fraud prevention and detection

;ii) internal audit

iii) network and information security;

iv) development and maintenance of the website;

v) provision of technical assistance.

Rights of Data Subjects and How to Exercise Rights:

Under the terms of current legislation, access, rectification, alteration, opposition to the processing, portability and deletion of your personal data is guaranteed, through the customer support line and via email at isaurafrancisco@sapo.pt . The customer also has the right to lodge a complaint with the CNPD or another competent supervisory authority in accordance with the law, if they understand that the processing of their data by the Company violates the legal regime in force at any time. The withdrawal of consent does not invalidate the processing carried out up to that date based on the consent previously provided.

Communication of Personal Data and Security:

In its commitment to ensuring the security of its customers' personal data, the Company has implemented the technical and organizational security measures considered necessary for processing activities. The Company uses external partners, namely for the development, maintenance and hosting of computer systems, marketing and communication agencies, market research, customer support, screening, evaluation and selection of candidates. In these cases, the Company ensures that its partners comply with the technical and organizational measures appropriate to the processing activity. In this context, the data collected may be transferred to entities located in third countries (outside the European Union), ensuring that appropriate security measures are taken in accordance with current legislation. Personal data may also be shared with other entities in accordance with: a) applicable legislation, b) compliance with legal obligations, c) or in response to requests from public and government authorities.

THE PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your internet browser, IP address, time zone and some of the cookies that are installed on your device.

Additionally, as you browse the Site, we collect information about the individual pages or products you view, the sites or search terms that directed you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as Device Information .

We collect Device Information using the following technologies:

• Cookies are data files placed on your device or computer and often include an anonymous unique identifier.
• Log files record actions occurring on the Site and collect data including your IP address, browser type, internet service provider, referring/exit pages and date/time stamps.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers) and depending on the payment you choose. , email address and telephone number. This is called Order Information .

By Personal Information in this Privacy Policy, we refer to Device Information and Order Information.

Google Analytics This site uses Google Analytics, a web analytics service provided by Google, to better understand your use of our sites and services. Google Analytics collects information such as how often users visit websites, which pages they visit, and what other websites they used before visiting. Google uses the collected data to track and examine the use of websites, prepare reports on their activities and share them with other Google services. Google may use the data collected on websites to contextualize and personalize ads from its own advertising network. IP anonymization has been activated on this website, so that the IP address of Google users in European Union Member States is abbreviated in advance. Only in exceptional cases will the full IP address be sent to a Google server in the US and shortened there. Google's ability to use and share information collected by Google Analytics about your website visits is restricted by the Google Analytics Terms of Use and the Google Privacy Policy , which you should consult to clarify any doubts associated with this service or to disable Google Analytics on your device.

reCAPTCHA The application uses the Google reCAPTCHA service to prevent spam or abusive behavior. This service checks whether the data is entered by a human or by an automatic program, by analyzing the website visitor's behavior based on various characteristics. This analysis begins automatically as soon as the visitor enters the website, evaluating various information (e.g. IP address, duration of visit, or mouse movements), with this data being transmitted to Google. The service is governed by the Google Analytics Terms of Use and the Google Privacy Policy .

HOTJAR This website uses the Hotjar tool to better understand its users' needs and optimize the service and experience. Hotjar is a service that helps Companies better understand user experience (e.g. how much time they spend on which pages, which links they choose to follow, what users like and don't like, etc.), which allows for optimization of the service based on user feedback. Hotjar uses cookies and other technologies to collect data about the behavior of users and their devices (in particular, the device's IP address (captured and stored only anonymously), device screen size, device type (unique identifiers device), browser information, geographic location (country only), preferred language used when accessing the website. Hotjar stores information associated with a pseudo-anonymized user profile. Neither Hotjar nor the Companies will use this information to identify individual users. or to combine it with other individual user data. For more details, see Hotjar's privacy policy by clicking this link . the use of Hotjar Tracking cookies on other websites by following this deactivation link .

Changes to the Data Protection Policy: The Company reserves the right to change this privacy policy at any time, with the changes being duly published on this website.

Cookies

We use cookies. By using the Isaura Francisco Lda website, you consent to the use of cookies in accordance with the Isaura Francisco Lda privacy policy. Most of today's interactive websites use cookies that allow us to retrieve user details for each visit.

Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those visitors. Some of our affiliates/advertising partners may also use cookies.

HOW WE USE YOUR PERSONAL INFORMATION

Generally, we use the Order Information collected to fulfill any order placed through the Site (including processing your payment information, handling shipping, and providing you with invoices and/or order confirmations).

Additionally, we use this Order Information to:

• Communicate with you
• Analyze our orders for potential risks or fraud
• When aligned with the preferences you have shared with us, provide you with information or advertising related to our products or services.

We use the Device Information we collect to help us eliminate potential risk and fraud (in particular, your IP address) and, more often, to improve and optimize our Site.

SHARE YOUR PERSONAL INFORMATION

We share your Personal Information with third parties who help us use your Personal Information as described above.

As already mentioned, we also use Google Analytics to help us understand how our customers use Isaura Francisco Lda How Google uses your Personal Information .

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to subpoenas, search warrants or other legal requests regarding information we receive, or to otherwise protect our rights.

BEHAVIORAL ADVERTISING

We use your Personal Information to provide you with targeted advertisements or marketing communications that we believe may be of interest to you.

YOUR RIGHTS

If you are a European resident, you have the right to access the personal information we hold about you and to request that your personal information be corrected, updated or deleted. If you wish to exercise this right, please contact us.

Additionally, if you are a European resident, please note that we process your information to fulfill contracts we may have with you (for example, if you place an order through the Site) or to otherwise pursue our legitimate business interests listed above. .

Please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information in our records unless you ask us to delete the information.

MINORS

This Site is not intended for children under 18 years of age.

CHANGES

We may update this privacy policy from time to time to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

If you have further questions and/or require more information, do not hesitate to contact us at isaurafrancisco@sapo.pt .